Celebrating Our Volunteers

AIIP members contribute extraordinary talent to making our association all it is today — their work is essential to our success.

AIIP's Volunteer Spotlight recognizes members who have contributed exemplary service to the association and their fellow members. Volunteers in the Spotlight are selected by the AIIP Board.

APRIL 2021 | connie clem

Photo: Connie Clem
If a picture is worth a thousand words, then Connie has written a weighty tome for the association in the form of graphics, clip art and other illustrations . . . She is a Canva master in 'dark navy blue' and 'light lime green' and her contributions have been invaluable to me as director of outreach.

—Kirsten Smith, AIIP board 2019-2021

Visual communication is faster than words. That's one reason graphics are an important part of AIIP's digital presence, and Canva has been an excellent tool for us. Developing graphics for AIIP has given me plenty of opportunity to plumb all the nooks and crannies of what Canva can do. I'm happy to share what I've learned with other AIIP volunteers ;)

—Connie Clem, Clem Information Strategies


Photo:  Rachel Yang

Rachel Yang, REYang Consulting, is a first-year volunteer on the Virtual Events Committee. She was nominated for the Volunteer Spotlight by committee chair Mary Ellen Bates.

I have really enjoyed contributing to the Virtual Events Committee and lending a hand in any way I can. The committee members are a delight to be with as we plan and share ideas, and getting to know so many information professionals at the events has been a real treasure to me. The pandemic has brought many challenges to us all, but one of the silver linings has been having the time to learn from other AIIP members.

—Rachel Yang

I really appreciate Rachel’s proactive approach to improving access to a valued AIIP member resource. The Virtual Recordings webpage (member log-in required) will be easy to update and is easy for members to use.

The AIIP Virtual Events Committee offers monthly events to AIIP members including webinars, Member to Member panels and a monthly networking event called Info Pro Café. These events are recorded for members to watch after the event if they aren’t able to participate.

In addition to her role hosting and facilitating events for the committee, Rachel stepped up to create a much more useful way for members to find relevant virtual event recordings. She worked with webmaster Connie Clem to design the page and then manually coded all the entries. This page now allows members to find recordings on a particular topic easily, greatly enhancing the value of this benefit to AIIP members. Please join the AIIP Board in thanking Rachel.

—Mary Ellen Bates, Chair, Virtual Events Committee

March 2020 | Rhonda Kleiman

Photo:  Rhonda Kleiman
Rhonda has really run with the sponsorship committee. She put together her own group of committee members and worked closely with Industry Partners and the annual conference's local arrangements committee to make connections. She also brought her own connections with potential sponsors to bear. This has resulted in more corporate sponsorships than we have seen in the last couple of years.

—Beth Plutchak, AIIP Treasurer

October 2019 | ALISON HAMILTON

The way that AIIP communicates with its members and associates has changed over the years, and in recent years we have been refining our outreach through our AIIP Connections Blog. Alison Hamilton has been a tremendous asset to the blog committee, assuring that articles have been posted regularly, updates installed, and other administrative tasks taken care of throughout the editor transition process, as well as during the conversion of the print publication over the past year. We couldn’t have done it without her!

—Marcy Phelps, Editor, AIIP Connections Blog

Congratulations Alison – not only were you extremely capable in your role as blog tech & graphics whiz, you were a pleasure to work with.

—Heather Carine, past Editor, AIIP Connections Blog

May 2019 | Kelly Berry, Elizabeth McLean and Betty Nordeng

AIIP’sPhotos:  Kelly Berry, Liz McLean, and Betty Nording Webinar Committee was transformed into the Virtual Events Committee in January 2019, in response to requests from our members for different ways to present valuable content and provide virtual networking opportunities. Since that time, Kelly Berry (ResourceAbility, LLC), Elizabeth McLean (Knowsaic), and Betty Nordeng (WillowRiv Consulting) have imagined, created, tested, tried, evaluated, and improved AIIP’s virtual event program with creativity and grace.

Because of their hard work, AIIP members now have a well-received selection of virtual meetings and other virtual events. Kelly, Liz and Betty are willing to try out new technology, make mistakes, break things and nevertheless, persist. AIIP thanks these dedicated volunteers for making the Virtual Events Committee and its offerings a huge success. Read more on the AIIP Connections Blog.

2017 | Jennifer Pflaumer - Paroo  | Becky Leung - BlueNote Research Group

AIIP’s video hosting service needed an upgrade for the the functionality and the flexibility needed to keep up with growing demand. Jennifer Pflaumer and Becky Leung volunteered to take on an analysis of products and services we might use to upgrade our capabilities. They created a list of requirements, prioritized those functional requirements, and then began the hard work of analyzing the alternatives and providing fact-based recommendations. Jennifer and Becky’s hard work resulted in the AIIP Board selecting Vimeo as our new hosting platform. We would like to thank Jennifer and Becky for stepping up to the plate and hitting it out of the park!

—Scott Attenborough, AIIP President-Elect

“As an information technologist, Jennifer lends her technical chops to AIIP as the Web Team lead. She gracefully juggles a chorus of requests from across the organization. Jennifer is a leader with strong shoulders. Becky is a technical content expert who loves to take on important projects. For every new idea tossed her way, Becky says, 'Bring it on'. Her strong technical expertise was invaluable to the hosting platform discussion. I'm grateful that Jennifer and Becky stepped up to help push AIIP's digital presence forward.”

—Jane Langeman, AIIP President

Photo:  Becky Leung“I enjoyed working with Jennifer Pflaumer and the AIIP Web Team to evaluate potential audio/video hosting platforms to replace the existing platform. I learned about the current AIIP webinar uploading process. I look forward to working with the AIIP Web Team and Webinar team on the migration to the new Vimeo platform.”
Becky Leung — AIIP Web Team

Photo:  Jennifer Pflaumer“It was great to work with Becky on the project. Her tech knowledge and ability to assess systems against the requirements was exactly what we needed to make the best recommendation for the video platform. In the process I also learned a lot about what to look for when evaluating these types of systems, and most of all, the value of knowing what the requirements are – if you have the requirements locked in, it can help whittle down the potential systems quite efficiently.”
Jennifer Pflaumer — AIIP Web Team

2016 | Peggy Garvin, Garvin Consulting  

Photo:  Peggy Garvin

AIIP’s diverse mix of information professionals has exacting expectations. Every year, for many of us, the AIIP Annual Conference is the highlight of the entire year. At the center of it all in 2016 was Peggy Garvin. 

Peggy wrote, "It was an honor for me to lead the conference planning for AIIP 2016 in Pittsburgh, where I grew up. . . I have volunteered to work on two other AIIP conferences in the past, one in Pittsburgh in 2008 and another in Baltimore in 2014. Before that, I took on program planning and leadership roles for SLA and several local groups, and helped as staff for the conferences hosted by past employers. What was special about coordinating the AIIP conference is that it requires bringing all of the pieces of a conference, from start to end, together into one cohesive experience for your audience. It is a bit like staging a major performance."

She continued, "The experience made it clear to me that AIIP is what individual members, working together, make it. There is no 'they' to innovate and get things done. It takes you. I was fortunate to have a great team that came up with creative solutions and carried them out, and I am truly grateful to each and every one of them."

Peggy has been a star in her role as Conference Chair. I admired Peggy’s leadership of the conference team scattered around the world. She is calm, forward thinking, across the detail, happy to delegate and very appreciative. The proof of her skills is in the wonderful Pittsburgh conference and the legacy she is leaving to run a great conference in New Orleans in 2017. 

Heather Carine, Workshops Coordinator, AIIP Pittsburgh 2016

How lucky are we to have had a leader like Peggy Garvin for our 2016 conference? She preserved what was best of our conference traditions while shaking things up in ways that tickled. Peggy is a first rate project manager and an even more valuable AIIP leader.

Jane Langeman, AIIP President, 2016-2017

"If you've worked on a conference planning team, you know what a herculean job it is. If you haven't, a) you should, and b) hope like heck for a leader like Peggy Garvin. Peggy led the team with grace, patience and professionalism, and the results demonstrate her effectiveness. 5 stars for Garvin!"

Anne Hengehold, 2016 conference volunteer

2015 | Cathy Chiba, Dauratus Research

Photo:  Cathy Chiba

Cathy has been an enthusiastic member of the AIIP webinar team for several years and is crucial to delivering the high-value professional development that AIIP offers to members via its webinars. Said Webinar Chair Mary Ellen Bates, “Cathy has been a great asset to the webinar team, providing the backstage support that enables webinars to run smoothly. She always brings a fresh perspective, sense of humor, and generous spirit.”

With her trademark green hair, fiber-optic light-up umbrellas, huge smile and infectious laughter, Cathy is a creative force to be reckoned with and easily spotted at AIIP events! Marketing Director Jennifer Burke said, “Cathy is simply one of the biggest and best brand advocates that AIIP has!”

The AIIP Volunteer Spotlight award always pleasantly surprises its winners, and Cathy was no different. When informed of recognition of her volunteer contributions, Cathy replied. “Whoa! I didn’t expect to be recognized! But thank you: it’s a delight and an honour.” Cathy likes the opportunity that AIIP gives to work on teams and projects of varying length, intensity and duration - all opportunities to learn as well as give back.

2014 | Jennifer Burke, IntelliCraft Research

Photo:  Jennifer Burke

Jennifer says "Can do!” and does it—which is a wonderful attribute in a volunteer. We had aggregated information from similar organizations to AIIP. Jennifer analyzed it, organized it and came up with recommendations for the Board to coordinate all of AIIP’s marketing opportunities in one document. Her marketing and information background helped develop an important guide for AIIP’s future growth.

Jennifer says: I appreciate the opportunity to give back to an organization that is now quite dear to my heart and invaluable to my professional life and business. It’s been great to work with Susan Berkman and others on the AIIP board to craft documents and plans to help others see how wonderful AIIP is and make a difference in growing the organization. I’m honored for the recognition and look forward to more opportunities like this one!

Page updated 10/22/2021

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